Refund & Returns Policy

Last updated: 2026-05-24

1. Refund window

You have 30 days from the day your item is delivered to request a refund or replacement, for any reason.

2. How to request a refund

1. Email support@trenddrop.shop with your order number and a brief reason.
2. We reply within 1 business day with return instructions.
3. Ship the item back (you cover return postage unless the item arrived damaged or faulty).
4. Once we receive it, we process the refund within 7 business days.

3. Damaged or wrong items

If your item arrives damaged, defective, or you received the wrong product, we cover the return shipping in full. Send us a photo and we’ll ship a replacement or refund immediately — usually without requiring the original back.

4. Conditions for refund

• Item must be in its original condition and packaging where reasonably possible.
• Hygiene products (where applicable) cannot be returned once opened, except in the case of manufacturing defects.
• Custom or personalized items are non-refundable unless faulty.

5. Order cancellation

You can cancel any order at no charge before it ships. Once shipped, our standard return process applies. Contact us as soon as possible if you need to cancel.

6. Refund method

Refunds go back to your original payment method. Depending on your bank or card issuer, the funds typically appear within 3–10 business days after we process the refund.

7. EU consumer right of withdrawal

Customers in the EU have an additional 14-day right of withdrawal under the EU Consumer Rights Directive, starting from the day you receive the item. To exercise this right, simply notify us by email — no reason needed. Our standard 30-day window already covers this period with no additional steps required.

8. Out-of-stock orders

If an item you ordered turns out to be unavailable, we will notify you by email within 2 business days. You can choose to wait for restock or get an immediate full refund — your call.

9. Contact

Questions about a return? support@trenddrop.shop — we reply within 24 hours.